POLICIES

Please thoroughly read each policy to ensure the best salon experience.

ALL new clients must schedule a new client appointment. There is a tab on the booking page specifically for new clients. If you schedule an existing client appointment, it will be canceled. If I have not serviced you in the last 90 days, you are considered a new client.

All deposits are made online and are non-refundable.
If an appointment needs to be rescheduled, you can transfer the deposit one time within 14 days of the original appointment date. This must be done within the cancelation window.
Cash and card payments are accepted. All card payments inside the salon add an additional processing fee of approximately 3.1% of the transaction.
Checks are not accepted.

If you have contracted Covid or been in contact with someone who has Covid, do not book an appointment until 14 days has passed since the date of your positive test or exposure. Please take this policy very seriously.
If you are sick with any other contagious illness, please DO NOT book an appointment with me until you are well. If you arrive to an appointment visibly ill, your appointment will be canceled.
Every client must wear a mask that securely covers their mouth and nose—including vaccinated clients.
Please wash your hands as soon as you enter the salon.
As you cannot remove your mask, please do not bring any outside food or drinks into the salon.

All cancellations and rescheduling must be done online. Only if you are out of the cancelation timeframe, you may send an email.
I understand that things happen and changes sometimes need to be made. All scheduled appointments must be canceled or rescheduled within 24 hours of the start of the appointment.
Cancellations outside of the 24-hour window will be charged 50% of the cost of the appointment. No exceptions. This policy is in place due to the fact that I may not be able to fill the slot that you held due to late cancellation, so please be sure of your availability before deciding to schedule.

As I am considerate of your time, my desire is that you will be considerate of mine. In the event that you do not inform me that you will not be present at your appointment and you do not show up, you will be charged the FULL AMOUNT of your scheduled appointment. You will also be banned from scheduling any future appointments. You can not cancel your appointment once the appointment time has started. You are already considered a “no show” at that time.

Things happen. This I understand. Therefore, I allow an occasional 10-minute grace period. This means that you cannot be 10 minutes late to every appointment.
New clients and color clients must be on time. So if you are unaware of the salon location, please allow enough time to find the salon.

In the salon, we strive to maintain a safe and relaxing environment. With that, we do not allow extra guests or children to accompany you during your appointment. If someone needs to accompany a client for health reasons, please email Amber prior to scheduling a service.

The salon is a safe space for women to get the self-care they need in a peaceful environment. Respect and empowerment are of the utmost importance to us. Therefore, we do not allow out loud gossiping or shaming of any kind.
To respect others’ self-care preferences and your privacy, you must wear earphones for all FaceTime, video calls, loudspeaker calls, and streaming.